Cancellation policy & cancellation conditions for consumers

Right of withdrawal
Consumers do not have a statutory right of withdrawal for contracts for short-term accommodation rentals in accordance with Section 312g (2) No. 9 of the German Civil Code (BGB), as these are services related to leisure activities for which a specific date is set for the performance of the contract.

Cancellation policy at a glance:

Cancellation or non-use of the booked accommodation does not release the guest from the obligation to pay the agreed rental price in full. There is no statutory right of withdrawal (§ 312g para. 2 no. 9 BGB). There is no entitlement to repayment or refund, even in the case of short-term bookings or no-shows. The landlord's claim to the full rental price remains unaffected. The guest is free to prove that the landlord has incurred no or significantly less damage. In the event of re-letting, the guest will be credited for any expenses saved.

Note
Therefore, there is no right of withdrawal for bookings of accommodation that are intended for a specific period (e.g., vacation homes, apartments).